关于巨著—投诉TM成功！附详细投诉步骤！

echocn

发出了，希望有好消息。

maimails

投诉了 不晓得有没效果  折腾到现在真是失望了

花猫

你要求的是发书还是退款啊？
echocn 发表于 2010-4-6 14:12

    我要求是4月15日前TM那边没有回音就退款

giraffenyou

回复 29# 花猫


    这个只是BBB回复，告诉你他们已经把你的投诉转到TM了~
    希望TM能有个说法给我们。

echocn

我要求是4月15日前TM那边没有回音就退款
花猫 发表于 2010-4-6 16:54

呵呵 我比你多宽限了几天 5月1号前不给我书就退款
共同等待好消息吧

giraffenyou

这个是第一投诉之后TM的回复，有关于我的信息我删掉了，给大家看一下

We are in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster regrets any inconvenience you may have experienced in connection with your recent ticketing experience and thanks you for bringing your concerns to our attention. As a service oriented company, the satisfaction of our customers is always our utmost concern. Ticketmaster would like to extend their sincerest apologies for the delay in shipping by the publishers. I have processed a complete refund of $253.00 for the Michael Jackson Opus. The credit will take 3-5 days to process back to your Visa Card that ends in **** which was used for this purchase. Ticketmaster makes every effort to represent the product for which you are paying in a forthright manner and we understand the frustration of not receiving anything less than the World Class Service that we strive for everyday. We regret any bad faith that may have surfaced as a result of your experience, and hope that you will allow us to serve you better in the future. Thank you for the opportunity to address your concerns. Sincerely, Pam Shafer Consumer Support Specialist 。

然后我问了为什么到现在还不发书，29号问的，刚收到回复如下：

Fulfillment of the Michael Jackson Opus is the responsibility of the publishers. We share your frustration at the delivery issues you have experienced. Your order*****has been refunded in full the amount of $253.00 to Visa Card ending in *****. We hope you will allow us to better serve you in the future. Sincerely, Pam Shafer Consumer Support Specialist

口气感觉有点不爽，估计是这几天投诉的人多了。。。

cesunny

辛苦了楼主.....

echocn

这个是第一投诉之后TM的回复，有关于我的信息我删掉了，给大家看一下

We are in receipt of your recent ...
giraffenyou 发表于 2010-4-6 17:15

这么快就退全款给你了？你是即时收到的吗？

giraffenyou

回复 39# echocn


    是啊 我3月26号投诉的 29号就收到钱了

echocn

回复  echocn


    是啊 我3月26号投诉的 29号就收到钱了
giraffenyou 发表于 2010-4-6 17:55

按照你的方法投诉了，还没回音，我耐心等待。谢谢！
倒是"TS Mailbox"<ts@commerce.gov.gg>那边有好消息反馈，说已经联系了OPUS出版方，他们承认遇到发货问题，说中国地区是最迟发货的地区之一。现着手下周开始发，最迟下周末会发出我的书。算是等待半年之久后的好消息了。在这里也谢谢 wyw1018 同学！

佳寶寶

按照樓主的方法寫了投訴信去了,希望有好消息出現啦,等得太久了!
謝謝大人了,本來都不知怎算好呢!

echocn

今天又收到BBB转来的TM公司的回复，说是给我退全款，而我是要求先给我发书，五月份再不发才退款的。
现在我直接怀疑TM是看现在书涨价了，于是找借口不给我们第一批低价购到书的人发书，只选择给我们退款了！
奸商一个！

花猫

We are in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster regrets any inconvenience you may have experienced in connection with your recent ticketing experience and thanks you for bringing your concerns to our attention. As a service oriented company, the satisfaction of our customers is always our utmost concern. Ticketmaster would like to extend their sincerest apologies for the delay in shipping by the publishers. I have processed a complete refund of $193.00 for the Michael Jackson Opus. The credit will take 3-5 days to process back to your Visa Card that ends in XXXX which was used for this purchase. Ticketmaster makes every effort to represent the product for which you are paying in a forthright manner and we understand the frustration of not receiving anything less than the World Class Service that we strive for everyday. We regret any bad faith that may have surfaced as a result of your experience, and hope that you will allow us to serve you better in the future. Thank you for the opportunity to address your concerns. Sincerely, Pam Shafer Consumer Support Specialist  
Initial Response Summary  
I have processed a complete refund for the Michael Jackson Opus.  


有回音了，说要退款给我。。。

echocn

We are in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster reg ...
花猫 发表于 2010-4-9 14:23

看来又是TM批量的一个回复。
我反馈了，说首先我还是要书；如果不能给书仅退款是不够的，我要求为我浪费的时间和金钱进行赔偿。

giraffenyou

回复 45# echocn


    确实是该要求赔偿的
   就算是退款 也只是退美金到信用卡里 换成人民币还比较麻烦