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至尊天神
Nemo不是鱼，他是土包子
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至尊天神
Nemo不是鱼，他是土包子
- 积分
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我实在是等不及了。去年8月31号在Ticketmaster上订购的Opus，花了193刀。说是半价优惠。到现在还没寄给我。于是，于是，我决定学习论坛里的某位迈迷，向BBB投诉了。
大爷我不要了！
其实我还是很想拥有这本巨著的，但怎奈Ticketmaster实在太不把咱们当回事儿了。
晃荡了7个月，也没看见书是啥样子，更何况制造商还是咱们中国大陆的深圳！
这次投诉之后，他们同意退钱，但他们一再解释是由于运输方面出了问题，还赖在了出版商身上。之前在一月份他们发了一封邮件，很搞笑的说由于欧美那边大暴雪，影响了邮递。老天，你搞清楚，我在中国啊，大暴雪关我什么事。有影响不了深圳那边寄货给我。死活就是不承认自己的管理过失。这样的不负责任的态度让我不太能够接受。
以后有机会就算花再多的钱从其他地方买，或者买其他歌迷的，也不会从你Ticketmaster那儿买了。
这是Ticketmaster的回信：
Company's Initial Response - Posted 04/07/2010
Dear MR Wang: We are in receipt of your recent complaint submitted to the Better Business Bureau. Ticketmaster regrets any inconvenience you may have experienced in connection with your recent ticketing experience and thanks you for bringing your concerns to our attention. As a service oriented company, the satisfaction of our customers is always our utmost concern. Ticketmaster would like to extend their sincerest apologies for the delay in shipping by the publishers. I have processed a complete refund of $193.00 for the Michael Jackson Opus. The credit will take 3-5 days to process back to your Visa Card that ends in 0582 which was used for this purchase. Ticketmaster makes every effort to represent the product for which you are paying in a forthright manner and we understand the frustration of not receiving anything less than the World Class Service that we strive for everyday. We regret any bad faith that may have surfaced as a result of your experience, and hope that you will allow us to serve you better in the future. Thank you for the opportunity to address your concerns. Sincerely, Pam Shafer Consumer Support Specialist
Initial Response Summary
I have processed a complete refund for the Michael Jackson Opus. |
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狗仔卡
发表于 2010-4-9 20:49:10
变色卡
显身卡
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